Política de envío

ℹ️ Global Shipping Information

Our partner warehouses are strategically located in the United States and Korea to efficiently serve our global customers.

📦 Shipping Process

• For US Customers:
  Orders are shipped domestically from our US partner warehouse in California.

• For Customers in Other Countries:
  Orders are shipped directly from our warehouse in Korea.

 

⚠️ International (non-US) Orders Disclaimer

For all international orders (non-US customers): Please note that customs fees, import duties, taxes, and other charges may be imposed by your country’s customs office upon arrival of your order.

These fees are not included in the shipping cost and are the sole responsibility of the customer.

We recommend checking with your local customs office for more information on potential charges before placing your order.

Customs exemption (duty-free) thresholds vary by country, and we highly recommend checking your country’s specific limit before placing an order, as exceeding this limit may result in additional charges.

If you are ordering for the first time, we highly recommend placing a small test order to ensure successful delivery and smooth customs clearance. Once you have confirmed there are no issues, you may consider placing a larger order; however, we still highly recommend keeping your order value under your country’s customs exemption threshold.

✅ Countries We Ship To

We currently ship to the following countries:
Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, Australia, New Zealand, Philippines, Russia, Singapore, Spain, Taiwan, Thailand, United Kingdom, United States, Vietnam

Average Shipping Times by Country

 

Note: Delivery times are estimates and may vary depending on customs and local delivery conditions.

 

❓ FAQ:

(US orders) When will my order ship?

We process orders within 1-2 business days (Monday through Saturday). Our team works seven days a week to prepare your orders, but since USPS is closed on Sundays, shipments can only go out Monday through Saturday.

 

(US orders) What shipping carrier do you use?

We use USPS Ground Advantage by default to ensure reliable delivery.

 

(US orders) How long will it take to receive my order?

Your order will ship from our California warehouse via USPS Ground Advantage. Most customers receive their orders within 2-5 business days after shipping, depending on your location within the US.

 

■ Tracking code

The tracking code will be updated after the product is shipped, and it may take 1-3 business days for tracking information to appear.
If your tracking code does not populate within the allotted time, please send us an e-mail or contact us and we will help you as soon as possible.

■ Delivery policy
Package cannot be packed or shipped when customers provide incorrect shipping address, and packages sent to an invalid or incorrect address cannot be shipped again. Customers are responsible for providing correct address when creating order.
NIDA team will contact the customers who entered incorrect address that cannot be shipped through email (cs@nida.co), and the customer is responsible to respond to the mail. When the customer does not respond to the email within 14 days, we will cancel the order, and the customer must re-order the products.

*Please understand that sometimes delivery may be delayed depending on order size due to events or conditions within the shipping company.

 

⚠️ Wrong Shipping Address Disclaimer

Disclaimer: The customer is solely responsible for ensuring the accuracy of the shipping address provided. If an incorrect shipping address is entered, we cannot guarantee delivery to the intended destination. In such cases, we are not liable for misdeliveries, lost packages, or delays resulting from incorrect shipping information.

Responsibilities:

• The customer must carefully review and confirm the shipping address before submitting an order.

• If a package is returned due to an incorrect address, the customer may be charged for return shipping costs and any additional costs to reship the package.

• The customer is responsible for filing claims with the shipping carrier for lost or damaged packages.

Limitations of Liability:

• We are not responsible for any errors or delays caused by incorrect shipping addresses.

• Once the package is handed over to the shipping carrier, ownership transfers to the buyer, and we cannot be held responsible for any issues arising during transit.